EXCHANGE
All items must be in original condition for exchange. If the item is used or modified return or exchange will not be accepted. Exchange can be made within 5 business days of purchase. Customer would be responsible of bringing items back to our warehouse.
REFUNDS & RETURNS
NOTE: All Refunds are done with a Business Cheque. Cheque would be made on the same name as of name on the Invoice.
- Refund will not apply to shipping charges (if any).
- Items must be shipped / dropped back to our warehouse and shipping would be customer’s responsibility.
- If the payment was made by Credit card / Visa / Master card /AMEX, 3.5% credit card fee will be deducted from the total purchase.
- Unopened/ Unused Items: Items can be exchanged or returned within 5 business days of purchase. Amount would be refunded excluding shipping charges, restocking fee (if any applicable). In case of exchange amount would be applied towards the purchase.
- Opened Items/Used Items: we cannot accept returns on used items / installed items. These items are non-refundable, non-returnable. Only accessories opened not used are entitled for return. There might be restocking applicable on opened boxes if original packaging is not available or missing items.
WARRANTIES
- All items sold on Vision Fence are entitled to 1 year manufacture defect warranty except items listed as final sale or clearance, and used items are on limited warranties.
- In-house Service: Items must be brought to our warehouse for inspection (if any required). we do not send service technicians to customers warehouse (updated as per COVID-19 restrictions)
- Warranty does not cover damages that might have been caused during usage of the unit.
- Out of warranty items are subject to charge if require any service or part.
- Warranty is effective from the date of purchase.
If you have any question, please feel free to reach us.